Our Policies

This humidor business and website are for sale. Interested parties should contact us for details. We are no longer restocking any products as we have moved out of the country.

Customer Satisfaction

If for any reason you are not completely satisfied with any products or services you receive from The Cigar Hut, simply drop me a line and I will personally deal with the situation until it meets your satisfaction.
Read our Customer Testimonials here

Privacy

The Cigar Hut takes personal privacy seriously. Your personal information is used solely for the purpose of processing your sales order. The Cigar Hut does not sell, rent or divulge any personal information or our opt-in mailing list to any third party other than our shipping and accounting departments.

Click here for our full Privacy Statement

Online Credit Card Security

"The Cigar Hut" is a Certified InternetSecure Merchant.

Welcome to InternetSecure Inc. Since 1996 we have been approved by the top five Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure are securely directed to the financial institution that issued the credit card, no matter where in the world. You, the customer, are notified of approval or decline within 15 to 30 seconds depending on your Internet connection.

In order for a merchant to be certified with us to accept credit cards, we require that merchants adhere to all of our security and business ethics requirements. In addition, your credit card number is NOT given to the merchant or kept on any computer attached to the Internet. To ensure consumer privacy, InternetSecure will not sell, rent or divulge any personal information about this transaction to any third party other than the merchant that is listed below and your bank. (upon notification of a dispute). Once certified, we continually monitor all merchants on an ongoing basis to ensure compliance.

Returns and Refunds

In the unlikely event that you are not completely satisfied with any of our products or you ever receive damaged goods, simply contact us, let us know the problem, and we will give you full return instructions or simply refund or replace your order.

The Cigar Hut unconditionally guarantees every product we sell and will gladly replace or refund any item returned in its original packaging within 30 days, provided a Return Authorization Number has been issued and is clearly written on the returned package. Returns are subject to a 20% re-stocking charge. (Does not apply if item is defective and returned within 7 days) Cancelled orders are subject to a $6.00 Administration Fee.

Should your item be sold out before the change is posted to the website, we'll let you know, and offer you the choice of remaining on backorder, changing your order, or receiving a full refund.

Shipping Timetables

Our products are shipped by Canada Post from our Canadian head office. Orders received before 2 pm Eastern will usually ship out the same day, later than 2pm Eastern and they will ship out the next business day.

In most cases regular Parcel Post shipping will arrive in 7 to 14 days and XpressPost shipping will arrive in 3 to 5 business days. This depends on how close you are to the distributor for the products you ordered. Canada Post does not count the day of pick up or weekends as a shipping day. It is counted the day after the pick-up.

Some orders may be shipped in multiple packages. No extra shipping fees are ever charged for multiple shipments or to ship back-ordered items.

About Us

The Cigar Hut was founded in 1999 and went online in February of the same year. Since it's inception, we have been providing our customers with exceptional quality products at prices well below retail.

We do our best to keep this site as up to date as possible. All items are in stock as of the "Last modified" date listed at the bottom of every page. We are in constant touch with our suppliers and update the database on a regular basis.

Should you have any other questions or concerns, feel free to contact me at the Administration Dept.

Sincerely:
Jim Bullen - President, The Cigar Hut