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Netscape 6.x or 6.1 - Technical Issues

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Netscape Technical Issues - November 20, 2001

Netscape has recently released Version 6.2, which we have confirmed will work correctly with InternetSecure, our Secure Payment Processor.

According to the engineers at Netscape, versions 6.x and 6.1 use a different encryption algorithm. This algorithm interferes with most online banking software including InternetSecure's payment processing gateway. We found that customers using Netscape 6.x or 6.1 are encountering errors when attempting to purchase from an InternetSecure merchant. Most commonly, a customer will complete the first page of the InternetSecure order form pages and then will receive a notice stating:

We Cannot Process Your Transaction.
Cannot find one or any of these variables:
MerchantNumber, Products, ReturnURL or ReturnCGI.

To ensure smooth operation when purchasing from InternetSecure, Netscape 6.x and 6.1 users should upgrade to Version 6.2.


Netscape 6.x or 6.1 - Technical Issues - September 27, 2001

We have recently been informed that customers using Netscape 6.x or 6.1 are encountering errors when attempting to purchase from an InternetSecure merchant. Most commonly, a customer will complete the first page of the InternetSecure order form pages and then will receive a notice stating:

We Cannot Process Your Transaction.
Cannot find one or any of these variables:
MerchantNumber, Products, ReturnURL or ReturnCGI.

According to the engineers at Netscape, the newest versions of their internet browser; Netscape 6.0 and higher, use a different encryption algorithm. Unfortunately this algorithm interferes with most online banking software including InternetSecure's payment processing gateway. Netscape recognizes the issue and is working to correct it.

Some banks, such as CIBC have issued a statement advising their users "not to upgrade".

Netscape 6.x users may phone their orders to: 1-905-277-4171

We will keep you posted with any new developments from Netscape. Please feel free to contact our Sales Dept. if you have any questions or concerns.

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